TravelSpot with LICENSE 0207Ε60000683100 (“we”, “us” or “our”) is the so-called “data controller” in relation to your personal data and is, therefore, responsible for the legality of the actions we take regarding your personal data.
In general, the type of personal data we collect is information we need to enable you to organize travel and make reservations. These include information such as your name, date of birth, telephone number and email address. The personal data that we need to receive in order to provide you with the trips you booked through our websites is the only data that you are required to provide. Depending on the type of travel services you use, we may also collect your frequent flyer program number, information about your dietary requirements and health issues (if you have any) and other information related to your travels or required from another travel service provider (such as airlines and hotels) The list is not exhaustive. If you call our customer support department, we will collect the data you provide during the call. As you can see below, our cookies also collect some information.
n some cases we may process so-called “special categories of personal data” about you, which may be considered sensitive. This will be the case for example if i) you have submitted a medical certificate to be used for cancellation protection or compensation from an airline (ii) you have a medical condition or health problem that affects your travel and for which you are requesting assistance or need specific permission or (iii) you have submitted any other request that discloses any of your other sensitive personal data.
Before we process your sensitive personal data, we will ask for your consent. Therefore, you are invited to use the special contact forms available on our websites in order to submit sensitive data. Contact forms enable you to provide us with your consent required under applicable data protection legislation. You can of course withdraw your consent at any time. We will not handle sensitive personal data that you do not authorize us to handle or that you have not provided to us. A limited number of our staff members will have access to your sensitive personal data and after we have handled your sensitive data in accordance with your relevant request, we will delete the data as soon as possible.
In order to allow us to process your personal data, applicable data protection laws require us to have a “legal basis” for each of our purposes for processing your personal data. For this reason, we have drawn up the table below to set out our legal basis for each of our purposes.
|What we do (our purposes for handling your personal data)||Our legal base||Time storage|
|Carrying out the trips and bookings you have requested from us (ie booking travel services that we broker, as well as providing our own services).||Performance of the contract we have entered into with you. In cases where you have provided us with sensitive personal data, your consent is the legal basis.||3 years from date of purchase. Consent for sensitive personal data can be withdrawn at any time|
|If you have chosen to create a user account on our website, we will make this account available to you. The account includes access to information about the previous travel and your bookings. We will also store the username and your password.||Performance of the contract we have entered into with you.||Your user account data, as well as the personal information related to previous trips and your reservations will be stored until you decide to cancel your user account through our website. However, if you have not logged into your user account for 24 months, we will delete the account and the information contained in it; as long as we have no other legal basis for storage|
|If you have initiated a reservation process but have not completed the purchase, we may send you an email with a link that refers back to the search result or the incomplete booking, depending on where the booking process was interrupted on the website.||It is in our legitimate interest to carry out our business and provide you with our business and enable you to complete your purchase without having to fill in all the information again. If you do not wish to receive these emails, you can deactivate the sending of emails at any time by following the relevant procedure contained in each email.||24 hours from the time you left the booking process.|
|Before you arrange your trip, we will provide you with additional information and offers related to that trip, such as possible add-ons, e.g. additional luggage and other useful information about your trip. Some of the information is based on he analysis of your profile, which is carried out based on the information you have provided during the booking process (for example your ravel date(s), your destination, etc.).||It is in our legitimate interest to offer you a more comfortable journey and to enable you to easily find more information that interests you. If you do not want this information, you can disable the sending of information at any time, by following the relevant procedure contained in the relevant email.||Until the start of your trip. Other corresponding processing may continue in accordance with the purposes set out below.|
|After your trip closes, we may send you our newsletter, which contains suggestions for other trips and travel-related products and services that may be of interest to you. Some of the suggestions are based on the analysis of your profile based on your previous travel booking choices and your attitude towards our emails||It is our legitimate interest to conduct our business and allow you to organize trips that interest you. If you do not wish to receive these emails, you can deactivate the sending of emails at any time by following the relevant procedure contained in each email or on our website. Also, before inalizing a purchase, you can object to receiving emails||3 years from date of purchase.|
|Recording of telephone conversations for quality assurance purposes and for any future requests or questions you may have.||It is our legitimate interest to (i) improve our service through internal training and where appropriate (ii) satisfy your possible requests or demands. If you do not wish the telephone conversation to be recorded, you can express your objection before the recording begins||6 months from the date of the phone call. Only a limited number of people have access to your chat recording.|
In addition to the above, we take daily steps necessary for businesses providing services to consumers, such as bookkeeping, accounting, invoicing, anti-money laundering compliance and maintaining the security of our website. To the extent that the above measures are not mandatory under applicable laws, we take these measures based on our legitimate interests. We may also analyze our customers’ behavior in order to improve our websites and services in general. However, this analysis will use aggregated or anonymized data on an aggregated basis.
Each partner is responsible for their own handling of your personal data after receiving it from us, which means that you should contact that partner for any requests relating to your rights under applicable data protection legislation. We recommend that you read the respective privacy policies of the partners in order to find information about how they treat your personal data.
We will also disclose your personal data to other companies (the “data processors”) necessary to deliver the services you have requested, such as service providers who manage our call centers and our other suppliers and vendors who will handle your personal data data when providing their services to us (for example, external storage).
Due to the global nature of the travel industry, your personal data may be processed in various locations around the world when the parties to whom we disclose your personal data are based in a country outside the EU/EEA. Our disclosure of personal data outside the EU/EEA requires certain legal bases under applicable data protection legislation. In cases where a country is considered by the European Commission to have an adequate level of protection of personal data, this will be our legal basis. Otherwise, there are three main types of legal bases on which we can base the disclosure of data. Are the folowing:
Under applicable data protection law, you have certain rights as a “data subject”. We list your rights below. Your rights include the following:
Finally, you also have the right to file a complaint with the relevant data protection supervisory authority.
ΔικαίRight of complaint to HDPA
You have the right to submit a complaint to the Personal Data Protection Authority (www.dpa.gr): Telephone Center: +30 210 6475600, Fax: +30 210 6475628, Email: firstname.lastname@example.org
The provision of personal data is a requirement for the conclusion of a contract.
Cookies are small text files that are stored on your computer, some only until you close your browser (so-called “temporary cookies”) and some for a long time (so-called “permanent cookies”). If you do not wish to allow cookies to be stored on your computer, you can change the settings in your browser. Please note, however, that in some cases some of the features offered by our website may not function properly and certain content may not be displayed correctly.
Our website also uses the Facebook pixel service, which collects anonymous aggregate data that helps us optimize advertising purchases on the various Facebook platforms (including Instagram). Facebook collects a user ID that allows it to determine whether the user has visited a website with the Facebook pixel. However, we, as advertisers, can never identify specific user behavior. Facebook and its related platforms are in a closed advertising ecosystem in which their users can set whether they consent to advertisers using data collected from their websites to buy Facebook ads. To view and change your Facebook ad settings, please follow the link below.
To be clear, we have summarized the cookies used on this website here.
|_ga||This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.|
|_gid||This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the wbsite is doing. The data collected including the number visitors, the source where they have come from, and the pages viisted in an anonymous form.|
|_pxhd||This cookie is used by the Zoominfo. This cookie collects information on user behaviour on multiple websites. This information is used inorder to optimize the relevance of advertisements.|
|CFID||This cookie is set by Adobe ColdFusion applications. This cookie is used to identify the client. It is a sequential client identifier, used in conjunction with the cookie "CFTOKEN".|
|CFTOKEN||This cookie is set by Adobe ColdFusion applications. This cookie is used to identify the client. It provides a random-number client security token.|
|cookielawinfo-checkbox-advertisement||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Advertisement".|
|cookielawinfo-checkbox-analytics||This cookies is set by GDPR Cookie Consent WordPress Plugin. The cookie is used to remember the user consent for the cookies under the category "Analytics".|
|cookielawinfo-checkbox-functional||The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".|
|cookielawinfo-checkbox-necessary||This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".|
|cookielawinfo-checkbox-performance||This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".|
|fr||The cookie is set by Facebook to show relevant advertisments to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.|
|IDE||Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.|
|JSESSIONID||Used by sites written in JSP. General purpose platform session cookies that are used to maintain users' state across page requests.|
|NID||This cookie is used to a profile based on user's interest and display personalized ads to the users.|
|pll_language||This cookie is set by Polylang plugin for WordPress powered websites. The cookie stores the language code of the last browsed page.|
|test_cookie||This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.|
|VISITOR_INFO1_LIVE||This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.|
|XSRF-TOKEN||The cookie is set by Wix website building platform on Wix website. The cookie is used for security purposes.|
|YSC||This cookies is set by Youtube and is used to track the views of embedded videos.|
In order to keep your personal data safe, we have implemented a number of technical and organizational security measures. For example, we maintain high levels of technical security across all systems (including traceability, disaster recovery, access restrictions, etc.). In addition, we have adopted policies to ensure that our employees (who are of course subject to confidentiality obligations) do not use personal data when it is not necessary. These policies also set our standards for when we contract with suppliers or introduce new information systems into our operations.
Here is the link to your personal preferences center.
How you can contact us
Att: Privacy Manager
Akti Poseidonos 36
185 31 Piraeus
Att: Privacy Manager
Akti Poseidonos 36
185 31 Piraeus