What are my rights if ship’s departure from port is delayed on account of ship damage or failure or company’s responsibility?
If the delay exceeds ninety (90) minutes from ship’s scheduled departure time, you are entitled to:
Cancel your voyage and receive fare reimbursement or
(a) Remain on board, take snacks or beverages at the company’s expenses and be taken to your destination care of and at the company’s expenses
(b) Be provided lunch by the company for over 4 hour delay and also accommodation either aboard the ship or at a hotel, provided that this is possible and stay overnight is necessary.
(c) Receive reimbursement of 25% of the fare or other compensatory arrangements following agreement only on the condition that you finally, reach your destination aboard the same or other vessel care of and at the company’s expense and your delay are:
- 1 hour for scheduled voyage duration up to 4 hours
- 2 hours for scheduled voyage duration over 4 hours and up to 8 hours.
- 3 hours for scheduled voyage duration over 8 hours and up to 24 hours
- 6 hours for scheduled voyage duration up to 24 hours.
If the delay time is double the above mentioned time you are entitled to receive Reimbursement 50% of the fare.
(d) To receive reimbursement double the passenger fare as well as vehicle fare you paid or other compensatory arrangements following agreement provided that you did not reach your destination aboard the same or other vessels within 24 hours from scheduled departure time.