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Terms of Use

Κατηγορία: English

Terms of Use and Provided Services – Your agreement with us. Use of the Website and on our owned premises provided services. As a condition of whether you use this website or visit our premises , you ...

Όροι Χρήσης Ιστοτόπου

Κατηγορία: Όροι Χρήσης Ιστοτόπου

Παρακαλούμε διαβάστε προσεκτικά τους όρους χρήσης του ιστοτόπου μας πριν προβείτε σε κάποια κράτηση ή πληρωμή.  Όροι Χρήσης και Παρεχόμενες Υπηρεσίες – Η συμφωνία σας μαζί μας. Χρήση της Ιστοσελίδας...

Can I change my flight tickets with the airline if I have a Flexible Ticket?

Κατηγορία: Changes & Cancellations

No, you cannot change your flight tickets with the airline. As it is our own service, you must contact us directly by mail or telephone. Call us during our opening hours. Remember that you must change...

Does it cost anything to rebook my flights ?

Κατηγορία: Changes & Cancellations

A rebooking is free and is subject to available space. If the change means that the tickets are more expensive you will have to pay for the additional cost. For full terms please refer to our terms an...

What are my rights if the voyage is cancelled on account of ship’s failure or damage?

Κατηγορία: Traveling by Ferry

You are entitled to: - to be informed on time and provided you agree to it to travel to your destination care of and at the company’s expenses within 24 hours or cancel voyage and be reimbursed with t...

What are my rights if I am not allowed onboard despite that I hold valid ticket?

Κατηγορία: Traveling by Ferry

- You are entitled to - Receive reimbursement triple the passenger ticket price or - You may travel to your final destination the soonest possible care of and at the company’s expenses, have lunch fo...

Travel documents

Κατηγορία: Before Travelling

Passport and visa Make sure you have a valid passport at the time of booking. If you need a visa for your final destination and, if necessary, a stopover / airport transfer visa, it is also your respo...

If you have informed me that I will receive a refund, how will this work?

Κατηγορία: Changes & Cancellations

If you request and have the right to a refund of your flight, we will help you to obtain it. First of all, we will request a refund from the airline. The airline must then approve the request in order...

I have spelled my name incorrectly, can I change it?

Κατηγορία: Changes & Cancellations

Most airlines do not allow changes or corrections to names. However, they may overlook minor errors, such as individual letters. Please contact us and we will look into the specific conditions that ap...

How do I make sure my flight time is current?

Κατηγορία: Changes & Cancellations

The airlines may change flight times and flight numbers at short notice. If the flight times change, we will inform you of the changes by e-mail. That is why it is important that you regularly check t...

Can I change the name on my ticket?

Κατηγορία: Changes & Cancellations

No. According to the airline's rules, it is not usually possible to change or correct names on airline tickets. If it is possible an additional cost will occur. When a booking includes more than one a...

Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?

Κατηγορία: Changes & Cancellations

We cannot help you with this, you have to contact the airline directly. You will find your reservation reference and contact information for the airline in your confirmation from them. You can also re...