Articles in this category What am I entitled to if the seat or the type of cabin indicated on the ticket is not provided? You are entitled: (a) to cancel voyage and be reimbursed with the fare (passenger and vehicle) and compensation increased by 100% of the fare passenger or, (b) to travel in l Am I entitled to cancel my ticket? You are entitled to cancel the voyage and depending on the time of returning your ticket intact be reimbursed your entire fare or rate as follows: − 50% since the ticket is returned up to 12 hours b... Am I entitled to change my ticket? You are entitled to change your ticket since seats are available up to 48 hours before the scheduled departure. What am I entitled to carry without paying any fee? You are entitled to carry hand luggage up to 50 kilos. If you are a person of reduced mobility, in addition to the hand luggage, you are entitled Who is responsible for luggage damage or loss aboard vessel? Ship owning company, provided that luggage has been given to be kept in luggage area and the relevant receipt has been issued. What are my rights if ship’s departure from port is delayed on account of ship damage or failure or company’s responsibility? If the delay exceeds ninety (90) minutes from ship’s scheduled departure time, you are entitled to: Cancel your voyage and receive fare reimbursement or (a) What are my rights when the ship is delayed while under way on account of damage or failure or company’s responsibility? You are entitled to: - cancel voyage and be reimbursed with fare sum corresponding to the rest of the itinerary or - continue voyage and receive 25% of the fare or following agr What are my rights if the voyage is interrupted in a port of call due to ship’s damage or failure or company’s responsibility provided I finally reach my destination? - Receive reimbursement 25% of the fare or other compensatory arrangements following agreement provided that you finally reach your destination aboard the same or other vessel care of and at the com... What are my rights if the voyage is interrupted in a port of call due to ship’s damage or failure or company’s responsibility and I do not cancel my voyage nor reach my destination? (a) You may be provided with board and accommodation for the period of delay up to continuing your voyage aboard the ship or at a hotel provided that this is possible and stay overnight is actually re... What are my rights if the voyage is delayed or cancelled on account of ship’s damage or failure or company’s responsibility and because of it I miss the connection to continue my sea voyage? - If you have connection tickets you inform the company of this fact and you are entitled to travel to your destination by the most suitable means care of and at the company’s expenses. - You may rece... What are my rights if ship’s voyage is cancelled due to unfavorable weather conditions? - Change your ticket -Remain on board provided that according to the ship’s Captain Weather conditions allow it. -Cancel voyage and receive fare reimbursement. What are my rights if the voyage is cancelled on company’s responsibility? You are entitled to: Receive full reimbursement or other compensatory arrangements .of your choice, provided that: -You were not advised accordingly one week before scheduled departure of voyage canc... What are my rights if the voyage is cancelled on company’s responsibility? You are entitled to: Receive full reimbursement or other compensatory arrangements .of your choice, provided that: -You were not advised accordingly one week before scheduled de What are my rights if the voyage is cancelled on account of ship’s failure or damage? You are entitled to: - to be informed on time and provided you agree to it to travel to your destination care of and at the company’s expenses within 24 hours or cancel voyage and be reimbursed with t... What are my rights if I am not allowed onboard despite that I hold valid ticket? - You are entitled to - Receive reimbursement triple the passenger ticket price or - You may travel to your final destination the soonest possible care of and at the company’s Where may I return my ticket? You may either return or change your ticket where you bought it from or at the company’s agent in each port or any person issuing passenger tickets and vehicle transport receipts for the specific ship... How shall I be reimbursed with the fare and be paid compensation? You must return the whole ticket or the stub of it to the company or the agent issuing the ticket or the company’s agent in each port up to 7 days after ship’s scheduled departure. Has the company also other liabilities I should know of? Yes, you should know that it is mandatory for companies to: - Announce publicly schedules by any means available and inform the public on time on their carrying out. - Announce What are my obligations as a passenger? As a passenger, you are obliged to: − Board ship half an hour before the scheduled departure as well as have your vehicle ready for boarding ship at least 1 hour before the departure. What is the competent authority in order to submit any denunciation or complaint if the company does not fulfill its obligations? − Any denunciation or complaint regarding company’s or ticket’s issuer, or port terminal management agency failure to fulfill its obligations as prescribed in Law 3709/2008 as well as any claim result... In what cases any claims cannot be filed? No claim can be filed for any delay, interruption, cancellation, or itinerary change due to public order and security reasons, in application of relevant law provisions (as case d, par 3, Article 6... I am a person of special needs or reduced mobility. How may I travel safe and sound? − The port terminal station management agency in cooperation with the company is obliged to ensure and provide free assistance and appropriate access conditions both in port and embarkation and disemb...
