What are my rights if I am not allowed onboard despite that I hold valid ticket?
- You are entitled to
- Receive reimbursement triple the passenger ticket price or
- You may travel to your final destination the soonest possible care of and at the company’s expenses, have lunch for delay over 4 hours and accommodation aboard the ship or at a hotel provided that this is possible and stay overnight is required or travel when you chose to. In such case, you shall be compensated in addition to passenger fare.