What are my rights if I am not allowed onboard despite that I hold valid ticket?

- You are entitled to

- Receive reimbursement triple the passenger ticket price or

- You may travel to your final destination the soonest possible care of and at the company’s expenses, have lunch for delay over 4 hours and accommodation aboard the ship or at a hotel provided that   this    is possible and stay overnight is required or travel when you chose to. In such case, you shall be compensated in addition to passenger fare.