Can I cancel my trip without cancellation protection?
If you want to cancel your flight you must contact us by email or telephone. Note that the flight is not canceled until you have received confirmation from us. You need to contact us as early as possible! Different airlines have different rules for how late you can cancel. If you are canceling close to your departure date and outside of our opening hours, you must always contact the airline directly.
Airline regulations generally do not permit refunds of canceled tickets. We must always comply with the airline’s regulations and cannot make our own exceptions. However, in some individual cases it is still possible to have airline tickets refunded. We then charge the administrative fee that you are informed about at the time of booking. The airline also makes a charge for cancellation.