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Changes & Cancellations
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Knowledgebase English Flights & Airplanes Changes & Cancellations

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Can I cancel my ticket if I have bought it from a low-cost airline?

If you have questions about cancellations you should contact the low-cost airline directly. You will find your booking reference and all contact information for the airline in your booking confirmatio...
Can I cancel my trip without cancellation protection?

If you want to cancel your flight you must contact us by email or telephone. Note that the flight is not canceled until you have received confirmation from us. You need to contact us as early as possi...
Can I change my flight or change the name/person once I have bought a ticket from a low-cost airline?

We cannot help you with this, you have to contact the airline directly. You will find your reservation reference and contact information for the airline in your confirmation from them. You can also re...
Can I change my flight tickets with the airline if I have a Flexible Ticket?

No, you cannot change your flight tickets with the airline. As it is our own service, you must contact us directly by mail or telephone. Call us during our opening hours. Remember that you mus
Can I change the name on my ticket?

No. According to the airline's rules, it is not usually possible to change or correct names on airline tickets. If it is possible an additional cost will occur. Whe
Does it cost anything to rebook my flights ?

A rebooking is free and is subject to available space. If the change means that the tickets are more expensive you will have to pay for the additional cost. For full terms please refer to our terms an...
How do I make sure my flight time is current?

The airlines may change flight times and flight numbers at short notice. If the flight times change, we will inform you of the changes by e-mail. That is why it is important that you regularly check t...
I have spelled my name incorrectly, can I change it?

Most airlines do not allow changes or corrections to names. However, they may overlook minor errors, such as individual letters. Please contact us and we will look into the specific conditions that ap...
If you have informed me that I will receive a refund, how will this work?

If you request and have the right to a refund of your flight, we will help you to obtain it. First of all, we will request a refund from the airline. The airline must then approve the request in order...