Use of the Website and on our owned premises provided services.
As a condition of whether you use this website or visit our premises , you warrant that
(i) you are at least 18 years of age;
(ii) you possess the legal authority to create a binding legal obligation;
(iii) you will use this website in accordance with these Terms and Conditions;
(iv) you will only use this website and our on premise services to make legitimate reservations for you or for another person for whom you are legally authorized to act;
(v) you will inform such other persons about the Terms and Conditions that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto;
(vi) all information supplied by you on this website or physically on our premises is true, accurate, current and complete, and
(vii) if you have an account for this website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you. We retain the right, at our sole discretion, to deny access to this website and the services we offer to anyone, at any time and for any reason, including, but not limited to, the violation of these Terms and Conditions.
The terms “we”, “us” and “our” refer to the owner of this Website, Dimitrios Kokkotis “travelspot.gr”, one of the physical and online travel agents in Piraeus. (MHTE 0707E60000683100)
The term “you” and “your” refers to the customer visiting our website or our facilities and outlets, booking a reservation through us or otherwise using our services and facilities. Moreover, for the purposes of these Terms and Conditions, the following words or phrases have the meaning shown below, unless the context clearly indicates otherwise:
“Booking”: Any order for products or services you make on our website or in our owned premises which is confirmed or accepted by us. Acceptance will be decided by us (and a contract concluded) when we have received full payment from you and have sent a confirmation email, or have provided oral or written confirmation to you, from either us or the relevant Travel Supplier.
“Booking Agent” or “Travel Agent”: The travel agency, online or physical, that manages and operates the website or our facilities, who in the course of its business provides advice and information and acts as an intermediary in the process of realizing agreements in the field of travel. We, as Travel Agent, and our website act as an interface in the transactions involved with the Travel Supplier.
“Customer” or “Client”: The person who makes a booking or the person on whose behalf the services provided by us have been agreed and who has accepted that condition.
“Service(s)”: A service offered by our website or in our owned premises, such as booking of transport services.
“Service fee”: The portion of the total cost of the service rendered to you, on behalf of us, as indicated on our facilities or in the confirmation page and email that covers the services provided by us.
“Website”: The https://travelspot.gr website.
“Owned premises”: The physical facilities and outlets owned and operated by us.
2. Booking via Our Website or via Our on premise provided services
2.1. By Booking via Our Website
You agree to be bound by the terms of this Agreement and any additional Terms and Conditions of any Supplier that are applicable to your booking, travel arrangements, or use of any website content and of any of our owned premises provided services. You agree on behalf of yourself and those you represent to comply with all such Terms and Conditions, including the payment of all amounts when due.
You agree that any violation of any such Terms and Conditions may result in (a) the cancellation of your reservation or purchase, (b) your forfeiture of any money paid for your reservation or purchase, (c) you being denied access to the applicable travel-related product or service, and (d) our right to debit your account for any costs we incur as a result of such violation.
You represent and warrant that (a) you are of sufficient age to use our services and website and can create binding legal obligations in connection with your use, (b) you are legally authorized to act for or on behalf of any persons included in a booking and accept these Terms and Conditions on their behalf, and (c) the information supplied by you is true and correct.
You are responsible for informing such other persons of all Terms and Conditions applicable to their travel arrangements. You understand that you are financially responsible for any use of our services or website by you and those using your name or account.
You are responsible for your activities on the website and in our facilities (financially or otherwise), including the possible use of your username and password and transmitting to us by any means oral or electronic any form of personal data, sensitive or not, in compliance with our GDPR Policy as described at our webpage: https://travelspot.gr/privacy-policy-2/.
2.2. By Booking via our facilities or in our premises
You agree to be bound by the terms of this Agreement and any additional Terms and Conditions of any Supplier that are applicable to your booking or your travel arrangements for the execution of any order and request, oral or written, including any possible communication such as physical, telephone, email, fax, messaging etc made by you in our in our premises and facilities. You agree on behalf of yourself and those you represent to comply with all such Terms and Conditions, including the payment of all amounts when due.
You agree that any violation of any such Terms and Conditions may result in any combination or in all of the consequences described in paragraph 2.1 of this Agreement. You are responsible for your activities on the website (financially or otherwise), including the possible use of your username and password and transmitting to us by any means oral or electronic any form of personal data, sensitive or not, in compliance with our GDPR Policy as described at our webpage: https://travelspot.gr/privacy-policy-2/.
3. Contract Related
3.1. Your Agreement with Us
We sell a variety of travel-related products and services from different Travel Suppliers. We, as the Booking/Travel Agent, are acting as an intermediary for products and services that are not directly supplied by us. We are not a co-vendor of such products and services. When you make a booking via our website or in our owned premises, you will be entering into a separate contract with such Travel Suppliers in connection with such products and services. We are therefore not a party in the contractual relationship in relation to the products and services you order on our website unless explicitly provided otherwise herein.
Any inquiries or concerns relating to the product should be addressed to the Travel Supplier. We do not assume any responsibility for the travel products and services provided by the Travel Supplier and we make no representations or warranties (express or implied) about the suitability or quality of travel products and services featured on the website or in our oned premises.
3.2 Your agreement with the Travel Service Provider
In order to purchase the products or services offered via our website or in our own premises, in addition to these terms and conditions, the Terms and Conditions of the Travel Service Provider (especially those concerning fares) shall also apply. The Terms and Conditions of the Travel Service Provider may include provisions on payment processes, late payment, establishing liability, cancellations, changes to bookings and planned routes, refunds (if provided), and any other restrictions. We, therefore, suggest that you read these terms and conditions carefully.
You are responsible for complying with any Terms and Conditions of the Travel Service Provider or other providers as regards passenger and vehicle boarding times, ferry and flight departure times, or other issues. You are required to confirm with the relevant port, airport, train, or any station authorities your time of departure from the relevant facility, considering that in cases of bad weather conditions, high port traffic, any strikes that may affect the routes, or any other reasons of force majeure, your route may possibly be delayed, changed and/or canceled.
4.1. Booking Confirmation
After you complete your booking, you will receive a confirmation by any communication means available to us, written or oral, such as physical, telephone call, email, SMS, fax, paper copy, physical printed voucher etc, with a booking ID. This is the moment that your contract in relation to the products and services ordered will come into existence. This confirmation communication will provide all the details of your booking. We assume no responsibility that your booking has been correctly entered into the Travel Service Provider’s booking system and that your payment can be correctly processed, however we can undertake your request to check and inform you about.
4.3 Service fee
By using our Website or by ordering by any means as described above, to book any travel service or product such as air, train, bus, ferry tickets, accommodation, tours, excursions etc , you are authorizing us to act as your agents during the process of booking with the selected travel service provider and to make payment in your name and on your behalf, as required. As a result, we might charge a service fee for the above mediation service offered to you, depending on the Product or the Service you are purchasing. Our fee is not refundable unless explicitly stated in this Agreement or in any communication with you.
The total ticket price, its breakdown into the individual amounts it is made up of, and any other charges or fees shall appear on the web page or you will be informed by any means including orally before you confirm your booking. In addition to any other form of statement of your consent to book, using our services, your payment is considered as your explicit, but not exclusive, statement that you confirmed the order and the booking.
Should you wish to amend or change your booking, we might charge a service fee depending on the Product or the Service you purchased. The option to cancel a travel service, including ferry and air tickets, accommodation, tour transport, travel activity, etc, as well as the terms and conditions that govern such a change or cancellation, depends on the terms and conditions set by each travel service provider, over which we have no influence.
Furthermore, any costs that may arise in the event of cancellation of any travel service or product that you have already booked, which is determined by the terms and conditions of each travel provider, shall be incurred exclusively by you. In the event of cancellation, contact our customer service team as soon as possible. The refund of the amount corresponding to the canceled tickets or other travel services shall take place within 20 business days after the reimbursement to us and the explicit approval of the travel provider. You agree that our service fees if were applied to your booking are not refundable.
In order to purchase the products or services offered via our website or in our premises, in addition to these terms and conditions, the Terms and Conditions of the travel service providers (especially those concerning fares) shall also apply.
The Terms and Conditions of the travel service providers may include provisions on payment processes, late payment, establishing liability, cancellations, changes to bookings and planned routes, refunds (if provided), and any other restrictions. We, therefore, suggest that you read these terms and conditions carefully.
You are responsible for complying with any Terms and Conditions set by Ferry Companies or other providers as regards passenger and vehicle boarding times, ferry departure times, or other issues.
You are required to confirm with the relevant port authorities your time of departure from the relevant port, considering that in cases of bad weather conditions, high port traffic, any strikes that may affect the ferry routes, or any other reasons of force majeure, there may possibly be delays and/or changes to your route.
4.4 Adjacent seats
When making an online booking, one cannot select adjacent or specific seats because ferry companies do not provide seating charts presenting the available seats on each ship on our website’s booking platform. In any case, the system attempts to place passengers in the same booking in adjacent seats, however, this is not guaranteed.
Should you wish to book adjacent seats, provided the ferry company you have selected has a seating chart, you can either make your booking over the telephone or at our establishment with the help of our customer service team.
4.5 Economy tickets
Economy tickets are usually not subject to cancellations. These tickets are offered by ferry companies in limited numbers and involve specific ferry routes. Always read the specific terms and conditions of ferry companies concerning these tickets as they are often amended by ferry companies and our company is not in any way liable for these amendments.
While making an online booking via our website’s platform, you will find the basic discounts offered by ferry companies. In order to benefit from any additional special discounts which are not displayed on our results kindly contact our customer support for further assistance.
4.7 Ferry company offers
Ferry company offers appearing during the booking process only apply if they are also available at the time of issuance of the tickets. It is at the discretion of the ferry companies to withdraw offers in the period between the booking and issuance of tickets. As a result, our agency is not liable for any cancellation, change, or withdrawal by the ferry companies of any discounts during the above time period.
4.8 Collection of tickets
You can collect your tickets, free of charge, from our company’s offices during our office hours or from the central agents which are usually based at the port of departure/arrival. You are exclusively responsible for the proper and timely collection of your tickets from our offices.
4.9 Changes to / delays in ship routes
It is impossible for us to notify you about any cancellations or changes to routes (departure gate, change of time, etc.) taking place after the tickets have been issued. You should therefore contact the relevant ferry company or one of its central agents in order to be notified as to the above changes.
We will make every possible effort to notify you in due time if there are any significant changes to your booking, provided that we, in turn, are notified in due time, prior to your scheduled departure. We bear no liability for any changes or charges that may occur.
4.10 Cases of manifest error
In the case of a manifest error (including any mistakes in the entry of data, calculation errors, or typographical errors) resulting in the appearance of a price that has clearly appeared by mistake, we reserve the right to cancel your booking, even if you have received automated confirmation from us.
In such a case, you will be notified as soon as possible so that you can book again at the right price if you so wish. In any case, you shall not be entitled to claim compensation for the cancellation in question or claim any expenses that may have occurred as a result of the incorrect booking that has already been canceled.
In certain cases, you may be asked to provide proof of your identity in addition to the information you provide us on the charging and payment of your booking. This information may be requested during the booking process, the payment process or at any other subsequent time. We reserve the right to cancel your booking if we do not receive proof of your identity when requested, without any liability whatsoever.
We also reserve the right to cancel your booking at any time for reasons of safety or protection against cases of fraud. This comes within the framework of our agency’s operation and the procedures we have developed for purposes of protection, safety, and detection of fraud so that we can receive reports on problems regarding payment cards that have been used, emails used during the booking process, etc.
In these cases, we will attempt to contact you using the email address and the contact data you provided when making your booking. If we do not manage to reach you, we may cancel your booking without any liability whatsoever.
4.11 Cases of pre-authorizations
In certain rare cases, it may be impossible to complete the booking process due to a technical problem or complication in the final stage of booking your tickets.
This may occur due to a lack of communication between the various systems used during the booking process or due to the expiry of the time in which the booking should have been made or due to a delay in the authorization of the booking by the bank or cardholder.
This would result in the failure to book the selected tickets, however, the corresponding amount may already have been frozen.
In these cases, the transaction is not completed by the bank and the amount that has been frozen is not transferred to our company’s account. On the contrary, it is held by the bank, in accordance with the protocol applied by banks on secure electronic transactions and cardholder protection.
Consequently, it cannot be used by the cardholder until the bank itself releases the amount. Once the amount is pre-authorized and held in order to charge the amount of the tickets, it will appear in the card holder’s statement of account as having been regularly charged, even though this will not have occurred.
For as long as this amount is frozen, it cannot be used in accordance with the bank’s security protocols, so even if you wish to make the booking, you will have to make a new transaction.
You can try to make a new booking via our website and choose any combination you want. Otherwise, you can contact our customer support and make your booking through them, by charging your credit, debit, or prepaid card.
4.12 Cases of Transaction Dispute
4.12.1 Card Transactions Disputes
You agree and consent that any card transaction made for booking a travel service or product with us is disputable exclusively and only if you inform us in written form to the full extent of the content of the dispute report that you wish to raise through your card provider. You agree and consent that the amount charged on your card regarding the purchase of products and services of any Travel Supplier is undisputable against us as we act as mediators of your booking.
4.12.2 Bank Transaction Disputes
You agree and consent that any bank transactions made for booking a travel service or product with us is disputable exclusively and only if you inform us in written form to the full extent of the content of the dispute report that you wish to raise through your banking service provider. You agree and consent that the amount charged on your account regarding the purchase of products and services of any Travel Supplier is undisputable against us as we act as mediators of your booking.
4.12.3 Cash Transaction Disputes
You agree and consent that any transaction made in cash for booking a travel service or product with us is indisputable.
5. Prices and Payments
“Travelspot.gr”, the company that manages and operates the website www.travelspot.gr and the physical outlet is based in Greece. Therefore all charges are in Euro. At the last step of the booking procedure, and prior to purchase, the total amount to be charged in Euro is shown or made known to tou by any means oral or written.
We will not be liable for any fees relating to varying exchange rates and charges set by your bank as well as for any other additional fee for transactions in a foreign currency you are charged by your card issuer, in case Euro is not the currency that your credit card issuer bills you in.
Payment can be made by the payment methods listed on our website. Payment methods other than those stated on the website are not accepted and no responsibility is accepted for cash or cheques sent through the post.
When you make a booking on our website or in our outlets, you will need to provide us with the credit or debit card details in order to cover the full cost of your booking. We may be required to pass your card details to the relevant Travel Supplier for the fulfillment of the booking.
You may have multiple charges for the travel service, totaling the amount quoted for your booking. You authorize us or an authorized third-party to take full payment for the total amount of your purchase. When paying by credit card, payment for your booking may be taken directly by the Travel Service Supplier.
We will not be liable for any subsequent price increase as a result of payment failure. Any price increase must be paid for by the Customer before the booking can be confirmed.
We are not obliged to issue any tickets, confirmations, vouchers, or other travel documents before the payment process has been finalized and we have received the payment. However, in all cases, the Customer remains liable for payment of the full amounts for the Services ordered.
In case the payment is processed with a credit card of a third person, we may require written authorization to be provided by the cardholder. We or the Travel Supplier reserve the right to only to deliver e-tickets, confirmations, e-vouchers, or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. All email addresses used must be valid at the time of booking.
After completion of the payment and booking confirmation, you will receive all necessary tax documents (receipt, invoice) by email to the email address you have indicated during your booking, by any means that you have indicated or physicaly in printed form our owned premises.
In the case you need to request the issuance of an invoice/receipt, please take particular attention when entering the data in the relevant fields. Any claim for changes to details wrongfully stated by you to an invoice already issued will bear a charge of €10,00.
You agree to indemnify us and our affiliates, and any of our Suppliers and any such parties’ officers, directors, employees, and agents from and against any claims, causes of action, demands, losses, damages, or other costs, (including reasonable legal and accounting fees) brought by you or third-parties as a result of (a) your breach of this Agreement, (b) your violation of any law or rights of any third-party, or (c) your use of our website.
7. Copyright, Trademark, Software on this Website
All Content included on our website and on our owned premises, such as text, graphics, logos, button icons, images, audio clips, and software (“Content”), is our property or our Content Suppliers and is protected by international copyright and other intellectual property laws.
The intellectual property rights which subsist in the compilation (meaning the presentation, selection, collection, arrangement, and assembly) of all Content on our website are the exclusive property of the company managing and operating this website and are protected by international copyright and other intellectual property laws.
All software made available on our website or your mobile application is copyrighted work of ours or our Software Suppliers and is protected by international copyright and other intellectual property laws.
Any use of Content and/or software other than in accordance with this Agreement, including the reproduction, modification, distribution, transmission, republication, display, or performance except as expressly authorized, of the Content on this site is strictly prohibited.
Certain software and content found on our website are owned or licensed by us or our Suppliers, your use of which may be subject to further conditions.
8. Links to Third-Party Sites
Our website may contain links to third-party websites that we provide only as a convenience to you. You should take precautions to ensure that whatever links you access are free of viruses, worms, trojan horses, or other destructive mechanisms.
The existence of these links does not imply that we endorse such websites or any included content. We are not responsible for such websites or content or any data privacy practices of such websites.
9. Warranties, Disclaimers, and Limitation of Liability
The information, software, products, and services provided by us or our Suppliers, or published on our website or in our owned premises, may include inaccuracies or errors, including pricing errors. We and our Affiliates do not guarantee the accuracy of and disclaim all liability for any errors or other inaccuracies relating to such information that appears on our website (including, without limitation, the pricing, photographs, general product descriptions, etc.).
We expressly reserve the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price. In such an event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty.
Any ratings for Suppliers are intended only as general guidelines, and we do not guarantee the accuracy of the ratings. We make no guarantees about the availability of specific products and services. We make no representations about the suitability of the information, software, products, and services provided by us or contained on our website for any purpose.
The inclusion or offering of any products or services by us does not constitute our endorsement or recommendation of such product or service. All such information, software, products, and services are provided “as is” without warranty of any kind. We disclaim all warranties that our website, its servers, or any email sent from us or our Suppliers are free of viruses or other harmful components.
We hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement.
The Ferry Companies and other Suppliers providing travel or other services on this website are independent contractors and not agents or employees of TravelSpot. We are not liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom.
We have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure, or other causes beyond our control, and we have no responsibility for any additional expense, omissions, delays, re-routing, or acts of any government or authority.
If despite the limitation above, we are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then our liability will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to us in connection with such transaction(s) on this website, or (b) one-hundred Euros (€100.00).
In no event shall we be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of, or use of this website or our services or with the delay or inability to access, display or use our website whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if we have been advised of the possibility of such damages.
The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose.
10. Applicable Law
This website is operated by a Greek entity and this Agreement is governed by the laws of Greece. You hereby consent to the exclusive jurisdiction and venue of courts in Piraeus, Greece, in all disputes arising out of or relating to the use of this website on the services offered in our owned premises and outlets. You agree and consent that we reserve the right to address any dispute raised against us to an alternative dispute resolution institute in E.U. as it is described in https://ec.europa.eu/consumers/odr in accordance to the European Commission’s Instructions. You agree and consent to undertake any inflicted costs and service expenses towards the resolution mediator, partners and collaborators involved.
11. Correspondence and communication
All correspondence regarding customer service or your booking should be communicated via our contact channels. We will reply the soonest within our working hours. For urgent matters occurring outside of our normal working hours, we would advise you to immediately contact the provider of the relevant service. The exact registration of passengers’ mobile phone is mandatory, so that they can be contacted in case of itineraries modifications (eg due to bad weather conditions). For passengers outside Greece, the 4-digit dial code of their country must also be indicated. You agree that we are not liable of any false or erroneous communication or any other kind of data entry in the reservation systems. It is your responsibility to check and verify the correctness data (personal, communication, travel timings and dates, name spellings etc) prior of purchasing any product or service.
12. Other Terms and Conditions
12.1 Entire Agreement and Severability Clause
These Terms and Conditions contain the entire agreement between the parties in relation to its subject matter. If at any time any part of these Terms and Conditions (including any one or more of the clauses of these Terms and Conditions or any sub-clause or paragraph or any part of one or more of these clauses) is held to be or becomes void or otherwise unenforceable for any reason under any applicable law, the same shall be deemed omitted from these Terms and Conditions and the validity and/or enforceability of the remaining provisions of these Terms and Conditions shall not in any way be affected or impaired as a result of that omission.
12.2 Changes to General Terms and Conditions
Baggage Services General terms and conditions
A service provided by us.
ARTICLE 1: The person surrendering the luggage for safekeeping accepts that is the owner or holder of the luggage and acknowledges and accepts the storage terms and working hours of the service provider.
ARTICLE 2:The service provider has the right to open and examine the contents of the luggage at any time without assuming any liability, and to remove or destroy any object or part thereof which may, as per the company’s discretion, cause injury, infliction or damage to property or persons, or constitutes public danger.
ARTICLE 3:The service provider does not undertake the safekeeping and storage of the following: cash, stocks, medicines, insurance policies, contracts, official documents, securities, jewelry and other valuables, weapons, explosives, flammable and other dangerous materials, electronic devices (video cameras, laptops, chargers etc), passports or I.D. cards, prescription eyeglasses, perishables or items with unpleasant odor, illegal substances or illegal materials, works of art, antiquities and in general items that are prohibited in accordance with Hellenic legislation and international regulations.
ARTICLE 4:The service provider does not undertake the safekeeping of luggage whose owner or holder refuses to provide his exact details.
ARTICLE 5: The owner or holder of the luggage to be stored warrants that none of the above prohibited items under Article 3 is contained within the baggage.
ARTICLE 6:Any damage to the exterior of the luggage does not create an obligation for compensation to the service provider.
ARTICLE 7:The service provider undertakes the storage of luggage whose value together with the content does not exceed the amount of one hundred fifty EUR (150.00 €) and is liable for compensation only up to the amount of one hundred fifty EUR in case of theft, loss, wear or damage due to its fault. In case where the luggage and its contents is of greater value please inform our personnel, on the non receipt of the luggage. In any case the service provider has no obligation for compensation for the additional value.
ARTICLE 8: The payment for the storage of the luggage shall be made in cash or card.
ARTICLE 9:The luggage are stored on special shelves
ARTICLE 10:The pick up of the luggage is made only by the owner/holder of the luggage and the original storage document of the luggage must be presented to the company personnel, as well as the I.D. card of the person picking up the luggage.
ARTICLE 11:For confirmation purposes of the luggage pick up, the recipient must sign the document of the baggage storage form. Delay of receipt is charged according to the price list .
ARTICLE 12: The courts of Piraeus shall have jurisdiction for the resolution of any dispute.