What is the competent authority in order to submit any denunciation or complaint if the company does not fulfill its obligations?

− Any denunciation or complaint regarding company’s or ticket’s issuer, or port terminal management agency failure to fulfill its obligations as prescribed in Law 3709/2008 as well as any claim resulting by these provisions is submitted within a period of two months, accordingly, to the company or ticket’s issuer or ship agent or port terminal station management operator. While during the voyage it is submitted to the Officer appointed by the Captain. You may fill in the form provided for this purpose onboard the ship in ticket’s offices, in port authorities, and facilities.

− After the period of two months, if you have not received any answer or adequate explanation to your denunciation or complaints by the company or ticket’s issuer or port terminal station management agency, you may fill in the same form of complaints and submitted directly to the following authorities:

a) Embarkation or disembarkation Port Authority

b) Ministry of Shipping and the Aegean Sea/ Domestic Sea Transport Directorate as it is mentioned at the back of the relevant form.